Terms of Service

These Terms of Service ("Terms"), together with the Privacy Policy and Community Guidelines, form a legally binding electronic agreement between you ("you", "User") and Phoenix Ventures Group, proprietorship, having its registered office at 46/2 BMR Enclave, Balaji Towers, Krishnareddy Industrial Area, Kudlu Gate, Bangalore 560068, India ("Company", "we", "us"), which owns and operates the FrendZo mobile application and related services (the "Platform").

This is an electronic record under the Information Technology Act, 2000 and the rules made under it, and does not require any physical or digital signature. By downloading, installing, registering on, or using the Platform, or by tapping "I agree", you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, do not use the Platform.

• Coins — the in-app virtual currency described in Clause 6.
• Creator — a verified user (typically female) who receives audio/video calls and messages and earns Wallet Balance.
• Wallet Balance — the rupee-denominated earnings ledger of a Creator, subject to Clause 8.
• Content — anything transmitted through the Platform — audio, video, images, text, profile information and live streams.
• Services — all features of the Platform, including matching, calling, chat, rooms, gifting and virtual-goods purchases.

You further represent that your use of the Platform is lawful in your jurisdiction, that all information you provide is true and current, and that you are not impersonating any person or misrepresenting your identity, age or gender. Providing false information is a material breach of these Terms.

FrendZo is an entertainment and social-interaction platform that lets adults discover each other and communicate through audio calls, video calls, chat and virtual gifting. We are an intermediary that provides the technology; we do not participate in, supervise, or take responsibility for the conversations or conduct of users.

We make no promise or guarantee of any relationship, companionship, meeting, romantic or other outcome, or of the identity, behaviour, availability or intentions of any other user. The Platform is not an escort, dating-guarantee, matrimonial, or adult-services service, and any use of it for such purposes is strictly prohibited (Clause 10).

You register using your mobile number and a one-time password (OTP), and you may set a profile. You agree that:

• you will keep one account only, and will not create, buy, sell or share accounts;
• you are solely responsible for all activity on your account and for keeping your device and login secure;
• you will notify us immediately of any unauthorised use;
• we may bind your account to your device to prevent fraud and multi-accounting.

We may refuse, suspend, or reclaim any account or username at our discretion, including for inactivity, suspected fraud, or breach of these Terms.

Coins are spent to start and continue calls, send messages and gifts, and access certain features, at rates we set and may change from time to time. We may modify, limit, re-price, expire, or discontinue Coins or any feature, and we may reverse, deduct or cancel Coins credited by error, promotion abuse, chargeback, fraud, or breach of these Terms. Coins associated with an account that is suspended or terminated for breach are forfeited without compensation.

Coins and other paid items are purchased through the Google Play in-app billing system. Your purchase is also subject to Google's terms. Prices are displayed in the app and are inclusive of applicable taxes (including GST) unless stated otherwise; we may change prices at any time, effective for future purchases.

All sales are final and non-refundable to the fullest extent permitted by law. Any eligible refund is handled under the app store's refund policy, not by us directly. Unauthorised chargebacks or payment reversals are a breach of these Terms and may result in loss of Coins and account termination, without prejudice to our other remedies.

A verified Creator accrues Wallet Balance for eligible interactions (per-minute calls, messages and gifts) at rates we set and may vary. Wallet Balance represents a service fee payable by us for services rendered on the Platform; it is not a guaranteed wage, and we make no guarantee of any minimum earning.

• Withdrawals are available only to Creators who have completed identity/video verification (Clause 9) and satisfy the minimum balance, denomination and any holding-period rules shown in the app.
• Payouts are made to the verified UPI ID or bank account you provide; you are responsible for its accuracy, and we are not liable for money sent to a wrong account you supplied.
• We may deduct or withhold applicable taxes (including TDS), platform fees, and any amounts arising from refunds, chargebacks, fraud or reversal on the paying user's side.
• Payouts are processed within the timeframe indicated in the app and may be delayed or held for verification, risk or legal checks.
• Earnings obtained through fraud, fake profiles, impersonation, bots, self-dealing, solicitation of off-platform payment, or any breach of these Terms are void and forfeited, and we may recover amounts already paid.

To protect users and to keep out impersonation and fraud, we may require identity and liveness verification — including a short verification video — before enabling Creator earnings or withdrawals, and at any time thereafter. You consent to such verification. We may approve, reject, re-verify or restrict any account at our discretion, and rejection or failure to verify may result in withheld earnings and loss of withdrawal ability. Verification media is handled as described in the Privacy Policy.

You must not, and must not allow anyone to, do any of the following on or through the Platform. This list reflects Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and other applicable laws:

• display, transmit or solicit any nudity, sexual or sexually explicit content, obscene, paedophilic or pornographic material, or offer, request or arrange sexual services;
• involve, depict, or target any minor (under 18) in any way;
• harass, threaten, stalk, defame, abuse, or incite hatred against any person, or engage in content that is invasive of privacy, insulting on the basis of gender, or otherwise unlawful;
• impersonate any person, misrepresent your age, gender or identity, or operate a fake or male-as-female profile;
• solicit, share or demand phone numbers, social handles, or off-platform contact or payment, or attempt to move transactions off the Platform;
• defraud, cheat, or abuse promotions, referrals, Coins, billing, or the earnings/withdrawal system, including through modified apps, emulators, automation, bots, or exploits;
• upload viruses or malicious code, hack, reverse-engineer, scrape, or interfere with the Platform's security or operation;
• post anything that infringes intellectual property, that is false or misleading, that threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or that violates any law for the time being in force.

Breach of this Clause may lead to immediate removal of content, suspension or permanent ban, forfeiture of Coins and Wallet Balance, blocking of your device, and referral to law-enforcement authorities.

You retain ownership of Content you create, but you grant us a worldwide, royalty-free, non-exclusive, sub-licensable licence to host, store, transmit, display and use it as needed to operate, moderate, secure and improve the Platform, and to comply with law. You represent that you have all rights necessary to grant this licence and that your Content does not violate any law or third-party right.

The Platform, the "FrendZo" name and logo, and all software, design and materials (other than user Content) are our property or that of our licensors and are protected by law. You receive only a limited, revocable, non-transferable licence to use the app for its intended personal, non-commercial purpose. If you believe Content infringes your rights, contact the Grievance Officer (Clause 18) and we will act as required by law.

We may, with or without notice and at our sole discretion, monitor, review, refuse, remove, or restrict any Content or account; issue warnings; suspend or permanently terminate access; withhold or forfeit Coins and Wallet Balance; and block devices — where we reasonably believe there is a breach of these Terms, a legal requirement, a risk to users, or fraud. You may stop using the Platform and request account deletion at any time. Termination does not entitle you to any refund of Coins or payment of forfeited amounts, and clauses that by their nature should survive (including 6, 7, 8, 11, 14, 15, 16, 19) survive termination.

The Platform relies on third-party services (for example, the Google Play billing system, real-time audio/video infrastructure, SMS/OTP delivery, payout processors and cloud hosting). Your use of those services may be governed by their own terms, and we are not responsible for their acts, omissions, availability, or content. We are not a party to, and accept no responsibility for, any dealing between users.

The Platform is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation. We do not warrant the conduct, identity, or Content of any user. You interact with other users at your own risk and are solely responsible for your decisions and for protecting your own safety and personal information.

Nothing in these Terms excludes any liability that cannot be excluded under applicable Indian law.

You agree to indemnify, defend and hold harmless the Company and its directors, officers, employees and partners from and against any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of or related to your Content, your use or misuse of the Platform, your breach of these Terms or of any law, or your violation of any third-party right.

We are an "intermediary" under the Information Technology Act, 2000. User Content is created by users, not by us, and we do not initiate, select the receiver of, or modify the information in user transmissions. We observe due diligence under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, including publishing these rules, informing users of prohibited content, and operating the grievance mechanism in Clause 18. We are entitled to the protection of Section 79 of the Information Technology Act, 2000. We may remove or disable access to Content upon actual knowledge, a court order, or notification by the appropriate Government or its agency, in accordance with law.

In accordance with the Information Technology Act, 2000 and the Rules made under it, the details of the Grievance Officer are:

You may report any grievance, objectionable content, or violation of these Terms to the Grievance Officer. We will acknowledge your complaint within 24 hours and endeavour to resolve it within 15 days of receipt (and act on complaints about content that is non-consensual, sexual, impersonating or of a minor on an expedited basis, as required by law).

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause below, the courts at Bangalore, Karnataka shall have exclusive jurisdiction.

• Amicable resolution first. The parties will try in good faith to resolve any dispute through the Grievance Officer before commencing any formal proceeding.
• Arbitration. Any dispute not so resolved will be referred to and finally settled by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration will be Bangalore, India, and the language will be English. The award is final and binding.
• Changes. We may update these Terms at any time by posting the revised version in the app; continued use after changes means you accept them. Material changes will be notified through the app.
• Severability. If any provision is held invalid, the rest remains in force.
• Waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign your rights; we may assign ours.
• Force majeure. We are not liable for delay or failure due to events beyond our reasonable control.
• Entire agreement. These Terms, the Privacy Policy and the Community Guidelines are the entire agreement between you and us regarding the Platform.