Question 1

How does FrendZo work?

Accepted Answer

FrendZo matches you with people based on shared interests and language preferences. Once matched, you can chat, call, or video call — all without sharing your real phone number.

Question 2

How do I create a profile?

Accepted Answer

Download the app, verify your number, and fill in a few basics — your name, language preference, and interests. You can update your profile any time from settings.

Question 3

How does matching work?

Accepted Answer

Our matching system considers your language, interests, and activity to suggest people you're likely to connect with. New matches refresh regularly.

Question 4

How do calls work?

Accepted Answer

Once you match with someone, you can start an audio or video call directly in the app. Calls use in-app connectivity, so your personal phone number is never shared.

Question 5

Do calls cost coins?

Accepted Answer

Some calling features use coins from your in-app wallet. You'll always see the cost before starting a call, and your balance is visible in your wallet.

Question 6

What are coins and how do I get them?

Accepted Answer

Coins are FrendZo's in-app currency used for certain calls and virtual gifts. You can top up your coin balance securely from the Wallet section in the app.

Question 7

How do virtual gifts work?

Accepted Answer

During a chat or call, you can send a virtual gift to show appreciation. Gifts use coins and are entirely optional.

Question 8

Is FrendZo safe?

Accepted Answer

Safety is core to FrendZo. We use smart moderation to flag inappropriate behavior, keep your phone number private, and give you one-tap block and report tools on every profile and chat.

Question 9

How do I report or block someone?

Accepted Answer

Open the person's profile or your chat with them, tap the menu icon, and choose Block or Report. Reports are reviewed by our safety team.

Question 10

How do payments and refunds work?

Accepted Answer

Payments for coins are processed securely through your app store or supported payment provider. For refund requests, please contact support with your transaction details.

Question 11

How do I delete my account?

Accepted Answer

Go to the Delete Account page (linked in the footer and in-app settings), confirm your details, and submit your request. This may permanently remove your profile and data.

Question 12

The app is crashing or not loading — what should I do?

Accepted Answer

Try updating to the latest app version and restarting your device. If the issue continues, contact support with your device model and app version so we can help further.

Question 13

Can I change my language preference later?

Accepted Answer

Yes — you can update your language preference any time from your profile settings, and your matches will adjust accordingly.

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All questions(13 results)